Terms and Conditions

Effective January 1, 2026

1.0 Acceptance of Terms

1.1 By accepting a service proposal from Newell Services, LLC (“the Company”), you (“Client”) agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2.0 Services Definition

2.1 Our services include, but are not limited to:

• Lawn care (fertilization, weed control, overseeding, turfgrass establishment, soil aeration, disease treatment, microbial and fungal applications),

• Specialty services (soil testing, topdressing, leveling, and outdoor pest control),

• Landscape design and installation services,

• Mulch installation, planting, and landscape cleanouts.

3.0 Invoicing & Payment Policy

3.1 Fees
Client agrees to pay all fees as outlined in approved service proposals.

3.2 Payment Requirement
Acceptance of a service proposal is contingent upon:

• A valid payment method stored on file with Auto-Pay authorization, with an initial down payment processed, or

• Full annual prepayment during the annual prepay window (Nov 1 – Dec 31).

3.3 Ongoing Validity of Payment Method
For Auto-Pay accounts, the Client must maintain a valid, active payment method on file at all times. Removing or disabling the stored payment method constitutes a breach of these Terms and Conditions and may result in immediate suspension or termination of services until a valid payment method is restored.

3.4 Past Due Invoices
Invoices not paid when due will result in suspension of services until the balance is satisfied.

3.5 Late Fees
A late fee of 4% of the outstanding invoice amount will be charged every 30 days after the due date and will continue to accrue until the balance is paid in full.

3.6 Collections and Recovery Costs
In the event of nonpayment requiring collection, the Client agrees to pay all reasonable attorney’s fees, court costs, and collection agency fees incurred by the Company.

4.0 Reschedule Policy

4.1 How to Submit
Clients must submit reschedule requests using the official Company form:
➡️ https://www.newell-services.com/account/reschedule-request

4.2 Deadline
Requests must be received by 6:00 am local time on the scheduled day of service.

4.3 No Access
If our service provider cannot access the property, the Client remains responsible for the scheduled service fee. The Company will reschedule the service at its next available opportunity, based on routing efficiency and scheduling availability.

4.4 Reschedule Fee
A $10 fee applies to requests received after the deadline or due to no/limited access.

4.5 Availability
Rescheduled services will be performed at the Company’s convenience, in accordance with route planning and service efficiency. Clients may request preferred times, but the Company makes no guarantee that such requests will be accommodated.

4.6 Exceptions
The Company may waive reschedule fees for emergencies or other exceptional circumstances.

5.0 Service Termination Policy

5.1 At-Will Services
Clients may cancel services by submitting the official cancellation form at least seven (7) days before the next scheduled service:
➡️ https://www.newell-services.com/account/cancel-services

5.2 Outstanding Debt
Cancellation does not relieve the Client of payment obligations for outstanding balances.

5.3 Breach of Terms
The Company may terminate services immediately if the Client breaches these Terms and Conditions.

5.4 Abuse
The Company reserves the right to terminate services if property owners, neighbors, or guests threaten or harass Company staff or representatives.

6.0 Refund Policy

6.1 Eligibility

• Incomplete Services (beyond Client’s control),

• Cancellation in accordance with Section 5.0 (refund of prepaid amounts, less debts & non-refundable items),

• Dissatisfaction with results is not eligible for refund.

6.2 Request Process
Refund requests must be made promptly with supporting details and documentation if requested.

6.3 Refund Method
Approved refunds will be issued by paper check mailed to the billing address on file unless otherwise agreed. Promotional discounts, if any, will be reversed. Refunds will be processed within 30 days of approval.

7.0 Liability & Insurance Policy

7.1 The Company is not liable for damages beyond its control, including but not limited to: weather, acts of nature, pets, wildlife, or undisclosed underground utilities/obstacles.

7.2 The Company maintains insurance and all required ODAFF licensing. Clients are encouraged to maintain adequate property insurance.

8.0 Force Majeure

8.1 Lawn care results depend on weather and cultural practices. No guarantees are made for final turf outcomes.

8.2 The Company is not liable for service interruptions due to events beyond reasonable control (e.g., weather, natural disasters, strikes, government action, terrorism).

8.3 The Company will make reasonable efforts to notify Clients and mitigate delays.

8.4 No refunds or credits will be issued for force majeure events.

9.0 Privacy Policy

9.1 The Company collects Client, property, billing, and communication information necessary to provide services.

9.2 Information is used only for service delivery, billing, communication, marketing (opt-out available), and compliance.

9.3 The Company does not sell personal information. Limited sharing may occur with contracted service partners or as required by law.

9.4 Data is safeguarded with appropriate security measures.

9.5 Clients may opt out of marketing, update personal data, or request deletion (subject to legal requirements).

9.6 Data is retained only as long as necessary for service and compliance.

9.7 Services are not directed at individuals under 18 years of age.

10.0 Discounts Policy

Effective January 1, 2026, Newell Services, LLC does not offer service discounts.

11.0 Client Responsibilities

11.1 Clients are responsible for:

• Providing safe and timely access to the property (including unlocking gates and removing obstacles).

• Keeping pets, children, and guests off treated areas until products are dry or reentry is otherwise permitted.

• Maintaining irrigation, mowing, and other cultural practices in accordance with Company recommendations. Such recommendations are guided by research from the Oklahoma State University Cooperative Extension Service. Clients may access OSU Extension lawn management resources at:
  https://extension.okstate.edu/search-results.html?q=Lawn+Management&site=https%3A%2F%2Fextension.okstate.edu&radio=on

• Disclosing underground utilities, sprinkler systems, invisible fences, or other buried items that may be damaged during service.

Failure to comply with these responsibilities may impact service results and/or create liability for damages.

12.0 Results Disclaimer

12.1 The Company does not guarantee specific turf or plant results due to factors outside its control, including but not limited to: weather, soil conditions, pest pressure, client maintenance practices, prior treatments, or cultural conditions.

13.0 Chemical Use & Safety

13.1 The Company applies pesticides, fertilizers, and related products in compliance with all applicable laws and regulations.

13.2 Clients must follow posted signage and reentry instructions. The Company is not responsible for exposure resulting from early reentry or disregard of safety instructions.

14.0 Photo & Testimonial Use

14.1 The Company may take photographs of serviced areas for training, documentation, historical reference, or marketing purposes.

14.2 The Company may take photographs of serviced properties, including homes and surrounding landscapes, for training, documentation, historical reference, and marketing purposes. In all public uses, the Company will take reasonable steps to avoid disclosing sensitive personal information (such as vehicle license plates, visible people, or interior views through windows).

15.0 Severability

15.1 If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions remain in full force and effect.

16.0 Governing Law & Venue

16.1 These Terms and Conditions are governed by the laws of the State of Oklahoma.

16.2 Any disputes shall be resolved in the courts of Osage County, Oklahoma.

17.0 Changes to Terms

17.1 The Company may update these Terms and Conditions at any time without prior notice. The most current version will always be posted on our website.

17.2 Continued use of services constitutes acceptance of the updated Terms and Conditions.